Support
How can we help?
Feel free to contact us or give us any feedback to help us improve. You can also reach us from the app, under Feedback & support.
- Email the teamQuestions, feedback or a bug to report. We read everything.
- Community guidelinesWhat's okay on Pindrop, and what isn't.
- Delete your accountRemove your account and personal data.
Prefer your own email app? Write to info@circle-connect.com.
Common questions
I can't see anyone nearby+
Pindrop needs location to find people around you. Check that:
- Location services are turned on for your phone.
- Pindrop is allowed to use your location Always, so it can check you in at places as you arrive.
- Notifications are allowed, so you hear about check-ins and messages.
If everything is on and the feed is still empty, there may simply be no one using Pindrop near you yet. Invite your friends to change that.
My account is waiting to be verified+
Pindrop is opening up gradually. If someone invited you, ask them for their invite code and enter it in the app. Otherwise, email us to join the waitlist and we'll let you know when you're in.
I forgot my password+
On the login screen, choose to reset your password. We'll email you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.
Someone is making me uncomfortable+
Open their profile to block or report them. We take every report seriously, and our moderation team reviews it. If you're ever in danger, contact your local emergency services first.
Does Pindrop share my exact location?+
No. Pindrop never shares your exact location with other people unless you're both at the same public place. You can limit or turn off location sharing at any time from your privacy settings. Read the privacy policy for the details.